Effective date: July 14, 2026

1. Who We Are

Treasure African Market operates the website:

treasureafricanmarket.com

Our store is located at:

Treasure African Market
16650 McKenzie Lake Boulevard SE
Calgary, Alberta T2Z 1N4
Canada

Telephone: 1-403-800-7390
Email: treasureafricanmarket@gmail.com

This Privacy Policy explains how Treasure African Market collects, uses, stores, protects, and discloses personal information when customers visit our website, create an account, place an order, request delivery or shipping, contact us, or otherwise use our services.

2. Personal Information We Collect

Depending on how you interact with us, we may collect:

• Your name
• Billing and delivery addresses
• Email address
• Telephone number
• Account username and password
• Order details and order history
• Delivery instructions
• Communications you send to us
• Payment transaction details
• IP address
• Browser type, device information, and website activity
• Cookie and analytics information
• Information submitted through website forms or comments

We collect only the information reasonably required to operate our store, fulfill orders, provide customer service, maintain accounts, protect our website, and meet our legal obligations.

3. How We Use Personal Information

We may use personal information to:

• Process, prepare, and fulfill orders
• Arrange in-store pickup, local delivery, or shipping
• Contact customers about orders, substitutions, delays, cancellations, refunds, or delivery issues
• Process payments and refunds
• Create and maintain customer accounts
• Allow customers to view their orders and order history
• Respond to questions, requests, complaints, and privacy inquiries
• Send requested service communications
• Send marketing communications where the customer has consented
• Operate, analyze, maintain, and improve our website
• Detect fraud, spam, security threats, and unauthorized activity
• Maintain appropriate business and transaction records
• Comply with legal, regulatory, tax, and accounting requirements

We do not collect personal information for purposes unrelated to operating Treasure African Market and serving our customers.

4. Customer Accounts

Customers may purchase from our website without creating an account. However, creating an account is encouraged because it may allow customers to:

• Check the status of an order
• Review previous orders
• Save certain account information
• Complete future purchases more conveniently

Account holders are responsible for keeping their login information confidential and notifying us if they believe their account has been accessed without authorization.

Account information is used only to operate the account, process transactions, provide customer service, and support the purposes described in this policy.

5. Payments

Online payments may be processed through WooCommerce and third-party payment providers, which may include Stripe, Square, or another payment provider made available at checkout.

Treasure African Market does not normally receive or store complete credit or debit card numbers. Payment providers process payment information under their own terms and privacy policies.

6. Delivery and Shipping Information

We use customer names, telephone numbers, addresses, order information, and delivery instructions to fulfill orders.

Orders within our local delivery area may be delivered by Treasure African Market personnel or an available delivery service. Orders outside the local delivery area may be sent through an available postal or courier service.

We disclose only the information reasonably necessary to complete the delivery or shipment, such as the recipient’s name, address, telephone number, delivery instructions, and relevant order or parcel information.

7. Service Providers

Treasure African Market does not sell, rent, or trade customer personal information.

We may provide limited information to service providers that help us operate our business, including:

• Website hosting providers
• WooCommerce and website service providers
• Payment processors
• Delivery drivers and delivery services
• Postal and courier companies
• Email service providers, including Mailchimp
• Analytics providers, including Google Analytics
• Security, fraud-prevention, backup, and spam-detection services
• Professional advisers, accountants, or legal representatives where necessary

These organizations receive information only as reasonably necessary to perform their services or comply with legal obligations.

Information may also be disclosed when required by law, court order, regulatory authority, law-enforcement request, or when reasonably necessary to prevent fraud, protect safety, enforce our policies, or defend legal rights.

8. Google Analytics

We may use Google Analytics to understand how visitors use our website. Google Analytics may collect information such as:

• Pages visited
• Approximate geographic location
• Browser and device type
• Time spent on the website
• Referring website
• IP address or related technical identifiers

This information helps us understand website performance and improve the customer experience.

Customers may manage analytics cookies through their browser settings or any cookie controls made available on our website.

9. Mailchimp and Marketing Communications

Customers may voluntarily subscribe to receive promotional emails, product information, or store updates through Mailchimp.

Marketing messages are sent only where permitted by law. Customers may unsubscribe using the link included in a promotional email or by contacting us.

Unsubscribing from marketing messages does not prevent us from sending transactional messages concerning an active order, account, refund, delivery, security matter, or customer-service request.

10. Cookies

Our website may use cookies and similar technologies to:

• Keep products in a shopping cart
• Remember account login information
• Save display or website preferences
• Support checkout and payment functions
• Measure website traffic and performance
• Detect fraud, spam, and security threats
• Remember information entered into certain forms

Some cookies are necessary for the website and online store to function. Other cookies may relate to analytics or marketing.

Browser settings may allow users to block or delete cookies. Disabling essential cookies may prevent parts of the website, account system, cart, or checkout from working properly.

11. Comments

When visitors leave comments, we may collect the information shown in the comments form, together with the visitor’s IP address and browser user-agent information to assist with spam detection.

An anonymized string created from an email address may be supplied to the Gravatar service to determine whether the visitor uses that service. After a comment is approved, the commenter’s profile image may be publicly visible beside the comment.

Visitor comments may be checked through an automated spam-detection service.

12. Uploaded Media

Customers or website users who are permitted to upload images should avoid uploading files containing embedded location information, including EXIF GPS data.

Other website visitors may be able to download publicly available images and extract embedded information from them.

13. Embedded Content

Pages on our website may contain embedded videos, images, maps, articles, social-media content, or other material from third-party websites.

Embedded content may behave as though the visitor directly visited the third-party website. Those third parties may collect information, use cookies, and track interactions according to their own policies.

14. Retention of Personal Information

We retain personal information only for as long as reasonably required for the purpose for which it was collected or as required for business, tax, accounting, security, dispute-resolution, and legal purposes.

Order and transaction records may be retained for the period required by applicable tax and business laws.

Account information may be retained while the account remains active. Certain order records may have to be retained even after an account is closed.

Approved comments and related metadata may remain on the website indefinitely unless removed.

When information is no longer reasonably required, we may securely delete, destroy, or anonymize it.

15. Security

We use reasonable administrative, technical, and physical measures intended to protect personal information from:

• Unauthorized access
• Improper use or disclosure
• Loss or theft
• Alteration
• Copying
• Destruction

No website, electronic transmission, or storage system can be guaranteed completely secure. Customers should use strong passwords and should not share their account credentials.

16. Accessing or Correcting Your Information

Customers may request access to personal information held by Treasure African Market and may ask us to correct inaccurate or incomplete information.

Account holders may be able to view or edit certain information by signing into their account.

Some information may not be provided or deleted where retention or withholding is permitted or required for legal, security, administrative, fraud-prevention, tax, or accounting purposes.

17. Withdrawing Consent and Deleting Information

Where permitted by law, customers may withdraw consent to certain uses of their personal information.

Withdrawal may affect our ability to provide services. For example, we cannot fulfill a delivery order without the recipient’s address and contact information.

Customers may request account closure or deletion of eligible information by contacting us. We may retain transaction or other records where reasonably necessary or legally required.

18. Privacy Officer

The owner of Treasure African Market serves as the person responsible for privacy matters.

Privacy questions, access requests, correction requests, complaints, or account-deletion requests may be directed to:

Privacy Officer — Treasure African Market
Email: treasureafricanmarket@gmail.com
Telephone: 1-403-800-7390
Address: 16650 McKenzie Lake Boulevard SE, Calgary, Alberta T2Z 1N4

We may take reasonable steps to verify a person’s identity before providing access to information or processing a privacy request.

19. Changes to This Policy

We may update this Privacy Policy when our services, website, business practices, or legal responsibilities change.

The revised version will be posted on our website with an updated effective date. Continued use of the website after a revised policy is posted constitutes acknowledgement of the revised policy, subject to applicable law.